Help Desk & Inquiries
Contact & Support
Need assistance with our Minecraft servers, have a moderation question, or want to report an issue? Connect directly with our team through our verified channels.
Primary Help Route
Discord Community Support Desk
To maintain fast response times and secure handling, all community assistance is conducted through our Discord ticket system.
#support-ticketConfidential
Private Support Desk
For reporting player misconduct, appealing moderation decisions, privacy requests, or sensitive inquiries. Handled privately between you and the leadership team.
#minecraft-whitelistQuick Access
Minecraft Whitelist & Server Access
Submit your in-game username (Java or Bedrock) to gain access to our cooperative community realm and seasonal event worlds.
#ask-the-staffCommunity
General Questions & Inquiries
Public channel for general inquiries about upcoming event schedules, server modpacks, voice lounge guidelines, or partnerships.
Important Support Notes
- Reporting Rule Violations: Please provide uncropped screenshots and exact timestamps in your ticket to assist our moderation team in investigating swiftly.
- Response Times: Our volunteer leadership team aims to respond to all inquiries within 24 hours.
- Ban Appeals: Submit appeals calmly via ticket. Harassment of moderators or ban evasion on alternate accounts results in a permanent network blacklist.